Booking notice varies by experience and location, but most adventures require at least six days’ notice. You’ll find the exact timeframe on each experience page.

During our peak season from November to May, we recommend booking around one month ahead to secure your preferred date.

Most experiences can be booked up to three months in advance, with new dates released regularly. If your preferred date is not yet available, please check again closer to the time.

Yes. When booking, enter the participants’ details where requested so they receive the information needed for their adventure.

If you have already placed the order using your own details, contact us with the order number and the recipient’s name, email address and mobile number.

Available dietary options vary between experiences and are listed on each product page.

Some shared-food experiences require a dietary selection to apply to the whole group, particularly for bookings of two. Food is prepared by independent third-party suppliers, so we cannot guarantee an allergen-free environment.

If you have a serious allergy or a requirement not listed, please contact us before booking.

Change and cancellation timeframes depend on the type of experience booked:

• Most self-guided experiences require at least three business days’ notice.
• Mystery Trails require at least one business days’ notice.
• Experiences that include accommodation require at least seven business days’ notice.

Changes requested after these deadlines may incur additional costs. Refunds and cancellations are subject to our Terms and Conditions.

Mystery Accommodation may be available for selected locations and dates. Contact us with your preferred experience, date and number of guests, and we’ll let you know what options are available.

Use this text to answer questions in as much detail as possible for your customers.